Repair Relay is operated by Lowcountry Diagnostics LLC ("Repair Relay," "we," "us"). Repair Relay provides software that repair shops ("shops") use to manage inspections, jobs, invoices, and customer communication. By using a Repair Relay site or customer portal, you agree to these terms. The services a shop performs on your equipment are governed by your agreement with that shop, not by Repair Relay.
Your portal account is provided by the shop that services your fleet. Keep your password confidential and let the shop know if you believe your account has been accessed without authorization. Information shown in the portal (service history, invoices, estimates, telematics) is provided by your shop and its connected systems.
If you opt in to text message updates, you agree to receive automated text messages from your shop through Repair Relay about your vehicle service status (for example: a technician is en route, on site, or work is complete) and billing activity such as invoices and payment links.
See our Privacy Policy for how phone numbers and messaging data are handled. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Do not misuse the services. You agree not to: access accounts or data you are not authorized to access; interfere with, disrupt, or overload the platform; probe or scan for vulnerabilities or circumvent security; upload malware or unlawful content; scrape or harvest data by automated means without permission; or use the services in any way that violates applicable law or the rights of others.
You are responsible for keeping your account credentials confidential and for activity under your account. Your portal account is provided by your shop, and access may be suspended or ended by the shop or by us. We may suspend or terminate access to the services, in whole or in part, if you violate these terms, to protect the platform or other users, or as required by law. Provisions that by their nature should survive termination — including disclaimers, limitation of liability, and dispute resolution — will survive.
The services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted, timely, secure, or error-free, or that information shown in the portal (which is provided by your shop and its connected systems) is accurate or complete.
To the fullest extent permitted by law, Lowcountry Diagnostics LLC and its affiliates and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of the services, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability arising out of or related to the services will not exceed the greater of the amounts you paid to us for the services in the twelve months before the claim or USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Please read this section carefully — it affects your legal rights. Except for claims that may be brought in small-claims court, any dispute arising out of or relating to these terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, and judgment on the award may be entered in any court of competent jurisdiction. The arbitration will take place in Charleston, South Carolina, or by video or telephone where available, and be governed by the laws specified below.
Class-action waiver. Disputes will be arbitrated only on an individual basis; you and Lowcountry Diagnostics LLC agree not to bring or participate in any class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one person's claims. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.
These terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in Charleston County, South Carolina, and you consent to the personal jurisdiction of those courts.
We may update these terms; continued use after an update constitutes acceptance of the revised terms. The "Last updated" date above reflects the most recent revision.
Questions about these terms? Contact your shop directly, or reach Lowcountry Diagnostics LLC, the operator of Repair Relay, at [email protected].